Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonbabastore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***n –
Soooo so coooool! Only complaint is it came with these pieces that I think broke off of it? I can’t figure it out my boyfriend will have to:/ but besides that! Well wrapped, looks just like pic!
A***r –
It’s really nice a bit smaller than my other figures but still pretty big, the lights inside the spirit bomb are not just blue for some reason it’s red blue and green
j***r –
I was surprised it is a good product. Very cute Goku. The shipment was fast despite the stipulated time. Thanks
C***n –
BLOWN AWAY BY THE QUALITY OF THIS PIECE. The whole thing is phenomenal. The detail on Goku with his hands up gathering energy for the spirit bomb is incredible. The base is amazing, the spirit bomb itself lights up. This whole thing is out of this world amazing. 100 out of 10. Shipping took 9 days.
9***r –
I charm and very good quality my charm
a***a –
great
a***z –
* Good points: The price, delivery time, quality in the details for what you are paying. *Bad points: the lighting (colors) and the turning on of the light on the top, the switch is not the same as the bottom (amber color) which is very good; In addition, the lighting module comes loose and cannot be placed in a fixed manner. I quite liked the lamp, it does have some details in the figure but for the price it has it is a very good purchase since it will be an object that you will only have in a corner and it will not be very meticulous to always look at it.
Customer –
Fast shipping, satisfied with the item, the box comes unarmed and arrives more or less in good condition. The worst thing is that the ball light cannot be turned on.
r***a –
The figure is very well made, however it has some errors of the painting, the most grotesque is on the face, the body is one color and the face of another, A moustache came broken and a piece of the genkidama TBM, the top led came loose and I can’t at all make it call, Someone to help? Otherwise, for the price is great, not to mention the delivery that was very fast.
M***o –
great quality, and it was well packaged. delivered quickly 👍
J***l –
I was shipped something that barely even resembles what was advertised. Will be returning.
Customer –
Very good product, only a part above, in the Genkidama, was unarmed, in case someone else has that problem, I leave images so that they can see how they should arm themselves
C***n –
product arrived out of box and smashed. not entirely shippers fault. top broken off and light missing
U***r –
It is absolutely amazing! No complaints!
Customer –
Is very successful, the bad thing is the light system of the ball, since the ball is loose, and the “switch” of the batteries does not fit either… A pity because it cannot be turned on or off normally. The Dragon is also missing a mustache. It comes packaged in bubble wrap and attaches its folded box…
S***s –
unfortunately arrived broken, figure broken off the stand. was sent outside of box to protect the box and leave the figure vulnerable to shipping damage.
C***e –
The Goku should be more focused and I don’t know if it lacks a base where the lights go inside the sphere
M***y –
package came completely wrapped in bubble wrap unlike others I’ve received. the figure came wrapped outside of the box but the actual box was neatly folded with the figure. this I assume was so the box didn’t get damaged. but im very happy because out of 3 figures I ordered at the same time this is the only one that wasn’t smashed and broken.
Customer –
The box arrived well, a little damaged, it remains to be seen that if it Garment
C***z –
It’s excellent I loved it, it’s worth it, it looks great
M***i –
Mega figure, details and mega-level workmanship. I recommend to any Dragon Ball enthusiasms. Lights add mega effect.
f***r –
I arrived a little later than the estimated date but in excellent condition and protected, although the box was a little mistreated. But I was delighted I was worried that it would not arrive because it was a gift for the 20th of this month!!!! This super nice I love!
J***S –
Face in the moral, it was very worthwhile to make this purchase, sensational figure (only Goku) Q is much smaller than I imagined, but even so everything is perfect, great material, (Came very well packed, completely wrapped in bubble wrap with a lot of laps, came very well protected) I ended up having a delay in delivery but it’s okay, the important thing is that it arrived and that I am satisfied with the purchase!!
A***x –
Received. But the Shenron moustaches are broken and the light from the balls does not fit into its location. I’m going to cut the little printed card.
S***G –
I really liked I loved the figure apart the grip on offer arrived very fast💯Recommended the box in perfect condition grease
Customer –
The figure is very beautiful, it comes as the image arrived early, very good material and details
G***p –
Very fast happy and if better than I expected the details look good you distinguish a good quality and illuminates a lot
Customer –
Arrived with missing hand and the box was folded up and damaged.
F***a –
Figure exceeds expectations .. Super well protected and good size ..
J***o –
I arrived too fast and as I expected it
c***r –
The truth is that for the price it has it is very good there are details such as the light above that in addition to having three flickering colors you have to disassemble the figure to turn it on and That is not subject to anything, but I was in a hurry because it will arrive and in good condition and the seller will send it to me super well packed and fast, so I am very grateful and happy with the Product.
D***z –
Because considering its cost it is accessible and with the lights it looks better
i***a –
Perfect figure but has come with a small tare. Even so recommended
m***m –
The object is very well done, full of details. Strongly recommended. But it could improve the issue of lighting lights: the jenkidama light has to be accessed by taking the ball that simulates the jenkidama, calling by a button, to turn off the same procedure; and the lighting options is to be flashing Q not even a flasher. It would be better if the jenki Dama’s light was just blue and that it had an external key to turn on the orange of the Goku’s power along with the jenki Dama’s blue light. The object came very well packed, however still broke one of the Sheng Long whiskers
A***o –
Very good packaging the box arrived a little battered the very beautiful figure how bad a detached part had and the way to turn on the dial is not very good should have a good switch
K***y –
my order arrived broken.
L***l –
The 3led lamp does not fit into the base! The statue itself is beautiful. Destroyed packaging. I had to pay a supplement of 30euros for customs!! Received the while io was scheduled for the 18/12
Y***r –
Beautiful only that the box came damaged. They should worry a little more about packaging, because you pay a little more for the box, and it is in bad shape. Of the figure, nothing to say, is beautiful
a***o –
Fast shipping and everything perfect, highly recommended
M***y –
It’s just as described. The ball and light wasn’t glued and it can’t be glued.
a***r –
Damaged box 🙁
Customer –
I like it
E***e –
The doll is fine but its packaging in very bad condition and if it is for gift it does not work
b***a –
Amazing, great quality item. looks good. I’m very satisfied
J***z –
Beautiful🤩I arrived earlier than expected
I***e –
Perfect! I bought to give as a gift to my boyfriend, I believe he will love it. Only negative point was that one of the lights came with the loose fitting and I had to take it to weld, but other than that perfect.
J***n –
I love it, only the pile was detached but the rest was very beautiful
f***5 –
Super recommend, very beautiful, exactly as advertised, received before scheduled date, super attentive seller. Just the box that came pretty crumpled. Out of it perfect. I intend to buy other figures again. Super, super beautiful!
Customer –
great statue nothing broke
c***A –
Figure itself is amazing but the damaged box is really a shame, should consider better packaging.
a***r –
Excellent Product, unfortunately the box arrived all destroyed, but the product did not.
A***i –
Very good quality for the modest price, arrived in its box perfectly sealed and protected, early delivery time I am very satisfied
H***a –
Very good quality, the truth surprised me! In addition to arriving super fast, 100% recommended uwu The only detail is that the box arrived very ugly hahahaha, but from there in out of 10.
c***g –
It was for a gift, and well, the box has arrived a bit useless, the interior seems to have endured miraculously, I will try it to see how such, that what counts is the interior… But being for a gift the packaging is quite short.
Customer –
Damaged box and broken piece, wanted a refund for making me waste my time but now I gotta waste more time sending it back because they couldn’t do their job right the first time.
P***s –
I liked the quality of the material, for the price is worth it, nice lighting, but the box came all crumpled and torn, I worried if it was damaged, but all right
Customer –
The box is shattered .. both the cardboard and the plastic. The doll is intact even if the base does not suck well x the light
F***z –
Very. good for the price.