Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of moonbabastore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***C –
Has arrived very well and very fast. Excellent. Is made of silicone.
M***r –
Looks like the description. Picture taken just before putting it in the freezer. Take note: do not overfill, there is a marking on the top half to where you can fill it up. I hope this will help reducing the puffiness of my face. 🙂
L***g –
I like it very much, just make sure you don’t fill it to the top like I did. The water spilled out when I froze it. I will make sure to leave some room for the liquid to expand as it freezes.
A***a –
Very aesthetic and the size is the ideal I would need to try what it would be like in the face of a leak or something similar, I will upload a review after that it should be noted that the shipment was fast
a***r –
As per the showcase description. I liked it very much.
b***a –
RECOMMEND THIS SO MUCH it came faster and is amazing for puffy faces in the morning
D***z –
Received ice roller, very satisfied! Good material and generally the idea itself. A small scratch, but it will not affect the use, so I feel free to give the highest rating. I have already tried it, in the morning I did a massage, my face immediately becomes fresher. The roller is big enough. Water is poured through the hole on top. Nothing is leaking, everything is holding up well. Satisfied with the purchase, recommend. If you do not want to massage, you can use this block of ice for cocktails))
M***f –
I arrive earlier than expected beautiful, the piece Good quality I will start wearing
C***r –
It is super good the product of very good quality is very easy to use and very useful I loved it and I have already bought it twice and it seems that I am going for a third time
Customer –
The first time she snaked a sertsevin scarlet with water-the beautiful vmivalny Lide. I can’t think of a thing-I can use it for gifts. With a nuance, he said about the rosy ridini with freezing and the truth was a little.😂
H***a –
nice
Customer –
Came super earlyyy(most likely because I only ordered this one item but still)
l***r –
She took 16.12 up, made 07.01. Duge is presatisfied! Dear Seller!
J***z –
Arrived before scheduled date and good quality
M***a –
Physically it is, but already in practice not so much, but I’m still doing something wrong🥲
j***o –
It is as is in the photo, it fulfills its function and is beautiful.
p***o –
Better than in the photo!! Good material, size and price, arrived fast still not use but looks excellent arrived fast
R***n –
The product arrived very quickly. It has no unpleasant smell. The bottom silicone part is thick, the top part is a little bit thinner. Its color is similar like the picture. It is pleasant to hold, easy and comfortable to use. I am very satisfied, I love it!♥️
S***h –
It is a lot bigger than it thought lol. Doesn’t leak when filled so I assume it’ll be just fine in the freezer. Definitely an impulse buy because I don’t see myself using it at all 😂😂.
I***A –
Tsylkom rubber, Poki did not sound, ale nightly nightly, and will be duously trimati with coristuvanni
S***N –
Product according to the description, I am satisfied I recommend to 100%. Of good quality. Fast Delivery
P***e –
Good quality, equal to the description, the product arrived very fast
a***r –
The same as in the seller’s picture ads. They look fine but have not tried to use them yet. I will add more reviews later. Very fast shipping. Thank you.
c***c –
The order arrived super fast, in a week of purchase in good time as it appears in the photos. Has good purpose!
K***y –
My ice roller came! The quality is good, no smell of rubber. But there is one thing but… it is freely put on each other and water seeps out of it, and when it freezes, more water flows out. So I put on a rubber band to seal it, but still a little leaking. After freezing it is generally impossible to remove the upper part, it is necessary to make a lot of effort to open it. And so in general an interesting thing and useful.
N***z –
Very good product. Works as indicated and in perfect condition, arrived in the agreed time💟
S***k –
One part of the break is to put in warm water to use. Besides, cool and it works!
Customer –
Everything right, I just received it, we just need to try to see if it works right
S***z –
Faithful to the image, the material is silicon. I still don’t put water to make the ice
J***k –
Super handy for the summer I already have them in purple, Rose and now also in blue. Delivery was faster than expected
Customer –
It is smaller than I thought it would be but it is cute and looks like the picture just smaller
L***u –
The products arrived in 8 days to Romania. They seem ok and they do not leak. I did not need to communicate with the store.
Customer –
I haven’t had it yet, but it looks good. And there’s no bad smell.👍
D***a –
Thank you very much, very nice product that fulfills its function! The delivery process was very fast and smooth!
3***r –
Really good but you have to leave it in the freezer for a LONG time
J***i –
I bought it for my mom, she doesn’t know how to use it😂But I hope I can teach you, I also bought one for myself of another color, I hope it works well. The quality is good and it looks resistant, I have not yet tried if it dripsides but the safest thing is that yes, then it is best to seal it with some tape or leave it in a container
V***x –
maravilhoso
A***z –
The product arrived well and everything was correct When I put water and send it to freeze, it won’t let me open😂😂😂 I will have to see how to do it but outside of that everything is correct
k***r –
The product is equal to the photo! It’s rubber, I’m really excited to try it. The delivery arrived was fast and arrived before the estimated date.
L***o –
Cool thing, the main thing when you pour is important not to pour.
Customer –
Good!! Looks weird but I think that’s my fault 🥲 Serves its purpose tho
j***n –
Cool thing, I came to Israel quickly, I will try.
Customer –
This is way bigger in person then I expected. You get a really good deal for a cheap price, definitely recommend this product!!
I***s –
Smaller than I thought, but it’s perfect. I appreciate that it’s easy to use. Also I loved the colors, and material.
Customer –
Sweet and nice colour. Same as in the pictures. Quick delivery.
J***z –
Very good quality, I advise not to fill it much and it is easy to use
E***a –
As is in the description. It has a small tab above to fill it out there and fill it in whole